FAQ & Help

Shipment

Do you ship worldwide?
HiltangParts has customers all over the world. From China to the United States to Brazil to Russia.
What is the delivery time?
For deliveries within 1-3 working days if in stock. Orders placed before 17:00 will be processed and shipped the same day. If there is high urgency people can always contact us to ship after 17:00.
What are the shipping costs?
Most of the items in our online store include free shipping (excluding taxes, customs fees, and import duties). If you have any questions or concerns, please feel free to contact us.

Return Policy

What is the return policy?
Please see our Return & Exchange for complete details regarding our return policy.
How long does it take to return the goods?
In general, a shipping company works in such a way that returns are efficiently handled. This often takes 1-2 days longer than sending the package.
Does return cost money?
If an error was made in shipping the product or if there is a defect, the return is free of charge. Otherwise it requires you to pay.

Payment

What payment methods do you offer?
HiltangParts works together with a secure payment platform. From here the known payment systems per country are selected. ( Bank Transfer / Paypal / Credit Card )

Order & Returns

How do I place an Order?
By using the search bar or selecting a category you can easily place an order in the webshop. When finding the right article, it can be placed in the shopping basket. Then the choice is to continue shopping or to proceed to payment. In the payment page, it is important to fill in all data correctly. This to make the ordering process as efficient as possible.
Do I need an account to place an order?
To improve simplicity, we have chosen not to set up a mandatory account. This speeds up and simplifies the ordering process. However, we do recommend an account to view orders and track them via track & trace.
How Can I Return a Product?
We always ask you to place orders with the utmost precision. This in order to avoid unnecessary shipping costs, etc. If a product does not fit or turns out to be different, please contact customer service.

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